Communication AI
TWSS AI Email Assistant
Multi-agent automation for shared inboxes.
An agent swarm that reads, classifies, routes, and drafts replies for shared mailboxes — designed for ops, sales, AP, and support teams drowning in email.
Outcomes
- 70% inbox-triage automation
- Faster routing to the right team
- Consistent reply tone and quality
Key capabilities
- Auto-triage by intent, urgency, and priority
- Routing to teams, queues, or owners
- Drafted replies with one-click send
- Attachment and embedded-form parsing
How it works
- 1
Inbox connector polls or streams new messages
- 2
Multi-agent triage (intent, urgency, owner)
- 3
Auto-route to queue or draft response
- 4
Human-in-the-loop review and send
Integrations used in this accelerator
Email & Messaging
Gmail / Google Workspace
Email & Messaging
Outlook / Microsoft Graph
Email & Messaging
Microsoft 365
Email & Messaging
Slack
Email & Messaging
Microsoft Teams
Tech stack
- Python + FastAPI agent orchestrator
- Gmail API / Microsoft Graph
- Multi-agent framework
- Vector store for similar-message retrieval
Ideal for
Owners of shared mailboxes (ap@, sales@, support@, ops@) processing 100+ messages per day.
Case study
Case study
Multi-agent shared-inbox triage for an enterprise operations team
How Thoughtwave deployed TWSS AI Email Assistant to triage a shared ops mailbox end-to-end — 70% automation, faster routing, consistent tone and quality.
Read the case study
Start a 6-week pilot on TWSS AI Email Assistant.
Every accelerator ships with a scoped pilot. Bring the use case; we bring the platform, the agent, and the guardrails.