Case study · Healthcare
GRC Automation: HIPAA, PCI, and SOC 2
Integrated compliance program across three regulatory frameworks with control automation.
Key results
- Audit cycle -55%
- Control evidence automation 82%
- Cross-framework reuse 70%
Context
A healthcare technology firm operated under HIPAA (as a business associate), PCI DSS (for card payment processing), and SOC 2 (for enterprise customer assurance). Each framework was managed separately with duplicative controls, evidence, and audit cycles consuming disproportionate time.
Challenge
The compliance team needed to shift from framework-specific control operation to a unified control library where one implementation satisfied multiple frameworks' requirements. Evidence automation was critical — manual screenshot-gathering for audit cycles was not sustainable.
Approach
Thoughtwave delivered an integrated GRC program: unified control library mapped across HIPAA Security Rule, PCI DSS v4, and SOC 2 Trust Services Criteria; evidence-collection automation from underlying systems (SIEM, IdP, ticketing, code scanning); audit-preparation workflow that cut the prep time materially. The 9-month engagement covered discovery, control consolidation, automation build, and two sequential audit cycles.
Outcomes
Audit cycle compressed 55% across the three frameworks; evidence collection automated 82% of previously-manual screenshots and attestations; cross-framework control reuse reached 70% — one control implementation typically satisfied HIPAA, PCI, and SOC 2 simultaneously.
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