Case study · Finance
SOC Modernization with MDR
MDR with threat intel, playbooks, and automation for triage/response.
Key results
- MTTD -57%
- MTTR -49%
- False positives -35%
Context
A growth-stage fintech had outgrown its in-house security-operations capability. Alerts came from a dozen sources without unification; triage ran on a small internal team that could not cover 24/7; mean time to detect and respond to incidents was drifting upward.
Challenge
The client needed 24/7 coverage without a 10-person in-house SOC. Regulatory obligations required continuous monitoring; the economics of the in-house path did not work at the company's current scale.
Approach
Thoughtwave deployed a managed detection and response (MDR) engagement: unified telemetry ingestion, tuned detection engineering, playbook-driven response, and SOAR automation for first-response containment. The engagement ran 4 months from scoping to full-operations handoff.
Outcomes
Mean time to detect dropped 57%; mean time to respond dropped 49%; false-positive volume dropped 35% from the detection tuning alone. The internal team shifted from alert triage to strategy and detection engineering alongside the MDR team.
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