Case study · Software
SOC 2 Readiness for a SaaS Startup
SOC 2 Type 1 readiness followed by Type 2 operational period.
Key results
- Type 1 report clean
- Type 2 observation period active
- Enterprise sales cycles unblocked
Context
A Series B SaaS company was losing enterprise sales cycles because they didn't have a SOC 2 report. The requirement had gone from nice-to-have to mandatory over the prior year, and the engineering team didn't have bandwidth to run the readiness in-house.
Challenge
The company needed to move from effectively no documented security program to SOC 2 Type 1 readiness in under 5 months. The required controls spanned identity, access, change management, incident response, vendor management, and business continuity — too much scope for the internal team alone.
Approach
Thoughtwave delivered a 5-month SOC 2 readiness engagement: gap assessment, policy-and-procedure authoring, technical control implementation, evidence-collection workflow, and audit coordination with the chosen auditor. The Type 1 audit ran at the end of the engagement; the Type 2 observation period is now active.
Outcomes
Type 1 report returned clean with zero material exceptions; Type 2 observation period is running; enterprise sales cycles that had been blocked on SOC 2 have resumed. The company now has a control framework it operates continuously rather than recreating for each audit.
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